Customer Feedback Sentiment Classifier & Real-Time Alert Agent
Real-time customer feedback sentiment classifier logging sentiment scores to Google Sheets and triggering instant priority alerts for negative reviews.
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Chapter 1 of 4 · The question
What this project explores.
Real-time customer feedback sentiment classifier logging sentiment scores to Google Sheets and triggering instant priority alerts for negative reviews.
Follow the implementation.
- 01
Received customer review webhooks and classified sentiment (Positive, Neutral, Negative) and root cause using OpenAI.
- 02
Logged structured audit records with timestamps and sentiment scores into Google Sheets.
- 03
Triggered urgent Telegram notifications for negative reviews to initiate immediate service recovery.
- 01Customer review
- 02Classify sentiment
- 03Sheets log
- 04Priority alert
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Real-time customer feedback sentiment classifier logging sentiment scores to Google Sheets and triggering instant priority alerts for negative reviews.
Current README excerpt
Category: Lead Generation & CRM Automation Classifies incoming customer review sentiment in real-time, logs analytics, and triggers instant alerts for negative feedback.
A source excerpt, not an independently verified outcome.